Returns
Order Cancellation / Modification
Customers may cancel/modify their order up to 48 hours after having submitted their order. Any requests to cancel/modify an order beyond that grace period will not be accepted. Please contact us at order@lambertetfils.com and we will modify the order or cancel it and issue a refund.
Returns
Customers may return goods within 10 days of receiving their order, in exchange for a store credit, product exchange, or refund, minus a 25% handling charge. The product must be unassembled and in its original packaging. The customer is responsible for the cost of shipping. Please contact us at order@lambertetfils.com to let us know that you will be returning the goods and we will provide further instructions.
Damages
Please examine the condition of the box your order came in before signing the delivery receipt. Should you receive a package in a damaged condition, please take photos documenting the damage before opening the box. After opening the box, should the lamp be damaged, take photos of the lamp and report the issue by sending an email to order@lambertetfils.com within 7 days after receiving your package. If the product is confirmed defective, we will send you a replacement and reclaim the defective lamp (which must be unassembled and in its original packaging) at our cost.
Order Cancellation / Modification
Customers may cancel/modify their order up to 48 hours after having submitted their order. Any requests to cancel/modify an order beyond that grace period will not be accepted. Please contact us at order@lambertetfils.com and we will modify the order or cancel it and issue a refund.
Returns
Customers may return goods within 10 days of receiving their order, in exchange for a store credit, product exchange, or refund, minus a 25% handling charge. The product must be unassembled and in its original packaging. The customer is responsible for the cost of shipping. Please contact us at order@lambertetfils.com to let us know that you will be returning the goods and we will provide further instructions.
Damages
Please examine the condition of the box your order came in before signing the delivery receipt. Should you receive a package in a damaged condition, please take photos documenting the damage before opening the box. After opening the box, should the lamp be damaged, take photos of the lamp and report the issue by sending an email to order@lambertetfils.com within 7 days after receiving your package. If the product is confirmed defective, we will send you a replacement and reclaim the defective lamp (which must be unassembled and in its original packaging) at our cost.