Frequently Asked Questions
Essential information about our lighting, craftsmanship, and customer support. We're here to help.
General Inquiries
What materials are used for light fixtures?
Lambert & Fils lighting fixtures are crafted using high-quality materials such as aluminum, brass, steel, glass, marble, acrylic and more. Each material is carefully selected for its durability, aesthetic qualities, and ability to enhance light diffusion, ensuring a balance between refined design and long-lasting performance.
Where can I purchase light bulbs, globes, or replacement parts?
Light bulbs and globes are available in the Bulbs and Spare Parts section of our website. These items are sold separately from lighting fixtures and may have additional shipping fees calculated at checkout.
Can Lambert & Fils lighting fixtures be customized?
Yes. Many of our luminaires can be customized in terms of finish, dimensions, light output, and control options. Customization availability varies by collection. For tailored solutions, please see our Bespoke page.
What is your lighting production process?
Our lighting fixtures are designed and assembled in our Montreal manufacture and produced through a combination of in-house craftsmanship and specialized partners. Each product goes through prototyping, testing, and careful assembly to ensure design integrity, performance, and consistency. Each piece is made-to-order.
What quality control measures are performed before shipping?
Every piece undergoes a thorough quality control process that includes electrical testing, LED burn-in test, visual inspection, and functional validation. This ensures that each fixture meets our standards before being carefully packaged and shipped.
How can I maintain my luminaire?
Please refer to our Maintenance Guide.
Are your fixtures suitable for bathrooms or humid environments?
Our fixtures are rated for damp locations. Please refer to the product’s IP rating or consult our team before installing in humid environments.
Can luminaires be used outdoors?
Our luminaires are not certified for outdoor use.
Do you offer personalized lighting consultations?
Our design team collaborates with architects and designers on custom and large-scale projects, including the development of bespoke lighting solutions.
For individual purchases, we do not provide interior design or styling consultations. That said, our team is always available to answer technical questions and share product details to help ensure the right fit for your space.
Warranty & Returns
What is the warranty on Lambert & Fils lighting fixtures?
Lambert & Fils offers a two (2) year commercial warranty from the date of delivery or pickup. The warranty covers mechanical, structural, technological, and electrical failures of Lambert & Fils components.
All fixtures must be inspected upon delivery and before installation. Any claim for physical or aesthetic damage must be submitted within 14 days of delivery and include clear photos and proof of purchase. A fixture showing visible damage must not be installed. Full warranty available here.
Bespoke project warranty may vary.
What should I do if my fixture arrives with a defect?
If you notice a manufacturing defect upon delivery, please contact our customer service team promptly so we can assess the issue and provide a solution at customerservice@lambertetfils.com
Do you offer repair services after the warranty period?
We do not offer repairs or adaptations on luminaires no longer on warranty, but our team is happy to direct to a local businesses that may be able to depending on the region.
Purchase and Delivery
How much does shipping cost?
Shipping is included in the price of all standard Lambert & Fils lighting fixtures.
For smaller items such as light bulbs, replacement parts, or accessories, shipping fees may apply and will be calculated at checkout.
What is your international shipping policy?
We ship to most countries. International pricing, customs duties, and taxes may vary depending on the destination and are the responsibility of the customer unless otherwise specified. In some countries shipping may require ExWorks planning.
Our online sales are available to the below countries:
- Canada
- United States
- Austria
- Belgium
- Denmark
- Finland
- France
- Germany
- Iceland
- Italy
- Netherlands
- Portugal
- Spain
- Sweden
- Switzerland
- United Kingdom
What delivery options are available?
Delivery depends on the country and size of the order. Quick ship options are available for some models.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your delivery in real time.
Bespoke
Do you create custom lighting for architectural projects?
Yes. We collaborate with architects and designers to develop custom lighting solutions tailored to specific architectural needs.
For more information review our Bespoke Project page. Some previous projects can be found here.
How does the custom lighting order process work?
The process includes consultation, design development, technical drawings and production approval before manufacturing. More details here.
What are the lead times for custom orders?
Lead times vary depending on project complexity, materials, and quantities. Estimated timelines are provided during the quotation phase. On average drawings can take 2 to 3 weeks, depending on the scale of the project. Most custom projects are delivered 15 weeks after signed drawings.
How is pricing determined for custom lighting?
Pricing depends on design complexity, materials, production methods, and quantities. Payment terms are outlined in the project proposal.
Our team will request various information to fully understand the scope of your project. Our design team holds evaluation sessions every week to ensure an adequate response time for your construction schedule
How do your designers collaborate with project teams?
Our designers work closely with client teams throughout the project, ensuring alignment on design intent, technical requirements, and timelines. This includes meeting with lighting designers, end clients, and key project stakeholders.
Our experienced design team is also able to coordinate with various trades involved in the project, including electrical engineers, millworkers, and general contractors.
Installation Questions
Can your lighting fixtures be installed without a professional?
While some fixtures may be installed by experienced individuals, Lambert & Fils always recommends installation by a licensed electrician. Professional installation ensures safety, compliance with local electrical codes, and optimal performance.
Please note that the fixture must be installed strictly according to the installation manual. Any deviation from the installation instructions, use of incompatible wiring, voltage, dimming systems, or controls may void the warranty. Fixtures showing visible damage must not be installed.
What mounting and wiring requirements are needed?
Installation requirements vary depending on the fixture and control system. Detailed technical specifications are provided with each product to guide electricians during installation. The Specification Sheet for each product can be found on the product page under ‘’Downloads’’.
Do your fixtures require specific installation conditions?
Some luminaires may require specific drivers, dimming systems, or mounting conditions. Following the provided technical documentation ensures optimal light performance and longevity.
Technical Questions
What is CCT (Correlated Color Temperature)?
Correlated Color Temperature (CCT) describes the color appearance of white light, measured in Kelvin (K). Lower values (2700K–3000K) produce warm, ambient light that imitate a dimmed incandescent bulb, while higher values (3500K–4000K and above) create a cooler, more neutral or task-oriented light. See our resource page here.
How do I choose the right dimming control?
Every luminaire Specification Sheet includes a dimmer compatibility list (last page), specifying the dimming protocol used and a short list of dimmer models that have been tested and approved by our lab. This document can be found in the downloads section of each product. Any dimmer model or dimming protocol outside of our specifications can work but must be tested in order to validate the performance.
What is a Color Rendering Index (CRI)?
The Color Rendering Index (CRI) measures how accurately a light source reveals colors compared to natural light. A higher CRI (90+) provides more accurate color representation, which is especially important in residential, retail, and hospitality settings. All Lambert et Fils light sources have a high CRI (90+).
What is the difference between hardwire and softwire?
Hardwired fixtures are permanently connected to the building’s electrical branch circuit and are installed by a licensed electrician for a clean, built-in look.
Softwired fixtures include a cord and plug and connect to a standard outlet, offering more flexibility and easier installation without permanent wiring.
Finishes Questions
My marble cube for my Isle fixture looks different from the images on your website. Is this normal?
Yes. Marble is a natural stone, and variations in veining, color, tone and texture are inherent to the material. Each marble cube is unique, and no two pieces are alike.
These natural variations are part of the handcrafted character of the Isle fixtures and are not considered defects. Product images are provided as a visual reference, but the final appearance may vary from piece to piece.
Do you offer custom finishes?
We can offer custom finishes on aluminum components.
Custom aluminum finishes are executed using powder coating and must be specified using the RAL color system. Pricing for custom finishes depends on the selected color and finish availability.
Certain Sandtex finishes may also be available in a glossy version upon request.
Custom finishes are not available for marble or acrylic components, as these materials require highly specialized color development processes.
Additional Questions
Are your fixtures compatible with smart lighting systems?
Many of our luminaires are compatible with smart lighting and building automation systems, depending on the selected control options.
How can I contact customer support?
You can contact our customer support team via email at customerservice@lambertetfils.com