Returns
Order Cancellation / Modification
Customers may cancel/modify their order up to 48 hours after having submitted their order. Any requests to cancel/modify an order beyond that grace period will not be accepted. Customers are responsible for return shipping costs. Please contact order@lambertetfils.com and include your order number to inform us that you wish to make a return, and we will contact you with further instructions.
For all orders shipped to the United States, returns resulting from unpaid duties or tariffs are non-refundable.
Returns
Customers may return goods within 10 days of receiving their order, in exchange for a store credit, product exchange, or refund, minus a 25% handling charge. The product must be unassembled and in its original packaging. The customer is responsible for the cost of shipping. Please contact us at order@lambertetfils.com to let us know that you will be returning the goods and we will provide further instructions.
Damages
Please examine the condition of the box your order came in before signing the delivery receipt. Should you receive a package in a damaged condition, please take photos documenting the damage before opening the box. After opening the box, should the lamp be damaged, take photos of the lamp and report the issue by sending an email to order@lambertetfils.com within 7 days after receiving your package. If the product is confirmed defective, we will send you a replacement and reclaim the defective lamp (which must be unassembled and in its original packaging) at our cost.
Spare Parts - Final Sale
Spare parts, including but not limited to bulbs, globes, and G9 components, are final sale and not eligible for return, exchange, or refund, except in the case of a manufacturing defect or damage upon arrival.
Order Cancellation / Modification
Customers may cancel/modify their order up to 48 hours after having submitted their order. Any requests to cancel/modify an order beyond that grace period will not be accepted. Customers are responsible for return shipping costs. Please contact order@lambertetfils.com and include your order number to inform us that you wish to make a return, and we will contact you with further instructions.
For all orders shipped to the United States, returns resulting from unpaid duties or tariffs are non-refundable.
Returns
Customers may return goods within 10 days of receiving their order, in exchange for a store credit, product exchange, or refund, minus a 25% handling charge. The product must be unassembled and in its original packaging. The customer is responsible for the cost of shipping. Please contact us at order@lambertetfils.com to let us know that you will be returning the goods and we will provide further instructions.
Damages
Please examine the condition of the box your order came in before signing the delivery receipt. Should you receive a package in a damaged condition, please take photos documenting the damage before opening the box. After opening the box, should the lamp be damaged, take photos of the lamp and report the issue by sending an email to order@lambertetfils.com within 7 days after receiving your package. If the product is confirmed defective, we will send you a replacement and reclaim the defective lamp (which must be unassembled and in its original packaging) at our cost.
Spare Parts - Final Sale
Spare parts, including but not limited to bulbs, globes, and G9 components, are final sale and not eligible for return, exchange, or refund, except in the case of a manufacturing defect or damage upon arrival.