Much care and craftsmanship go into making our lamps. Our goal is to craft the perfect handmade lamp for each and every customer. The images that are displayed on our website are accurate depictions of our models. However, since every item is hand-made, there may be very slight variations in finishing from one lamp to another.
We work with unfinished brass because we believe brass looks best when it is allowed to build up a patina with age. This means that if your lamp contains brass components, its look will evolve over time. This isn’t a defect, but intentional and by design. If you want to restore the lamp’s original polished finish, please follow the maintenance instructions.
We accept Visa, MasterCard, and American Express. If you cannot pay by credit card, contact us at firstname.lastname@example.org or 514-394-0762. We can take your order manually with a payment via wire transfer. We do not accept American checks (personal or company) or ACH payments.
After having entered your contact details, you will begin the payment process. Before submitting your payment, please take a minute to familiarize yourself with our Terms and Conditions. Your payment submission implies that you have accepted these terms.
After submitting your order, you will receive an order receipt confirmation by email. The system will generate an order number, which you can use for reference on any inquiries. If you do not receive an email, please contact us at email@example.com and we will address the issue ASAP.
Please see our Lead Times page for details.
Order Cancellation and Modification
Customers may cancel/modify their order up to 48 hours after having submitted their order. Any requests to cancel/modify an order beyond that grace period will not be accepted. Please contact us at firstname.lastname@example.org and we will modify the order or cancel it and issue a refund.
Customers may return goods within 10 days of receiving their order, in exchange for a store credit, product exchange, or refund, minus a 25% handling charge. The product must be unassembled and in its original packaging. The customer is responsible for the cost of shipping. Credits are valid for one year from the day of issue.
Please contact us at email@example.com to let us know that you will be returning the goods and we will provide further instructions.
Please examine the condition of the box your order came in before signing the delivery receipt. Should you receive a package in a damaged condition, please take photos documenting the damage before opening the box. After opening the box, should the lamp be damaged, take photos of the lamp and report the issue to firstname.lastname@example.org within 7 days after receiving your package. If the product is confirmed defective, we will send you a replacement and reclaim the defective lamp (which must be unassembled and in its original packaging) at our cost.
All goods purchased directly from Lambert & fils or from one of our authorized resellers are guaranteed for up to two years after order delivery. This guarantee covers damage or defects incurred through normal use and excludes any damage resulting from accident, misuse, abuse, or negligence. Defect claims must be brought to our attention via email (email@example.com) accompanied by photo documentation. Lambert & Fils reserves the right to subject the claim to an inspection. If the product is confirmed defective, we will send a replacement. The cost of shipping will be covered by Lambert & Fils.
Order Shipping—United States
We ship with UPS. Customs brokerage and duties are included in the price of shipping. However, sales taxes vary depending on your state and city/community. You are responsible for filing your taxes according to local tax laws.
Please contact us at firstname.lastname@example.org and we will provide a quote for shipment in your country. Customs fees and taxes are not included in our prices. You will be billed separately by UPS for these costs. Should a customer not be available to receive a package or fail to respond to UPS’ payment claims, the return freight charges will be at the customer’s expense.
If there are any delays at the border caused by customs disputes, it is wholly outside of Lambert & Fils’ control. Please contact us at email@example.com if you are having trouble tracking your shipment and we will assist you as best we can.
All lamps meant for North American usage are UL certified. All lamps meant for international usage are CE certified.
We equip most of our lights with LED light bulbs. Detailed information can be found on each product page. To purchase replacement bulbs please contact us at firstname.lastname@example.org. We can only sell light bulbs for fixtures purchased directly from Lambert et fils or from one of our authorized resellers.
All rights, including images and copy, are owned by Lambert & Fils Luminaires Inc.
We are committed to protecting and respecting the privacy of our customers and web site visitors. For that reason, we have taken, and will continue to take, measures that protect the personal information of our clients.
Terms and Conditions
Lambert & Fils reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes before engaging in any operations on our website.
Should you have any other questions, please contact us at email@example.com or 514-394-0762.